Privacy Policy

1. Who We Are

Laabam Platform is operated by Laabam One Business Solutions Private Limited ("Laabam", "we", "our", "us"). This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our websites, applications, APIs, billing services, and support channels.

2. Scope

This Policy applies to personal data processed through platform.laabam.ai and related services. It does not cover third-party websites, products, or services that have their own privacy notices.

3. Information We Collect

Depending on usage, we may collect:

• Account and identity data: name, email, authentication identifiers, profile details.
• Transaction and billing data: wallet top-ups, subscription status, invoices, taxes.
• Usage and technical data: requests, model usage metrics, timestamps, logs, diagnostics.
• Support data: communications, issue details, and attachments you provide.
• Security data: abuse/fraud signals, device/network metadata, and access events.

4. How We Use Personal Data

We process personal data to:

• Provide account access, billing workflows, and platform features.
• Process payments, reconcile transactions, generate invoices, and manage disputes.
• Monitor reliability, detect abuse, prevent fraud, and secure user accounts.
• Improve product quality, performance, and support response.
• Comply with legal, financial, tax, and regulatory obligations.

5. Legal Bases (Where Applicable)

Where required by law, we rely on one or more legal bases:

• Performance of contract (providing requested services).
• Legitimate interests (security, product improvement, abuse prevention).
• Legal obligations (tax, accounting, and compliance).
• Consent (where specific consent is required).

6. Payments, Wallets, and Billing

Payment instruments are processed by authorized third-party payment providers. We may store payment references, transaction metadata, tax records, and ledger entries required for accounting, compliance, and support. We do not intentionally store full card numbers or payment credentials on our core application servers unless explicitly provided by a compliant payment partner workflow.

7. AI Inputs and Service Data

Service prompts, model inputs/outputs, and usage telemetry may be processed to deliver requested AI features, detect abuse, improve reliability, and troubleshoot incidents. Sensitive data should only be submitted where contractually and operationally permitted for your organization.

8. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, session continuity, security, and product analytics. You can manage browser cookie settings, but disabling essential cookies may impact functionality.

9. Data Sharing and Disclosure

We may share personal data with infrastructure, analytics, customer support, and payment partners under contractual safeguards. We may also disclose information to legal authorities, auditors, or advisors where legally required or necessary to protect rights, users, and platform integrity.

10. International Data Transfers

Data may be processed in countries other than your own. Where required, we implement contractual or technical safeguards to protect transferred personal data.

11. Data Security

We maintain administrative, technical, and organizational measures designed to protect confidentiality, integrity, and availability of personal data. No security program can guarantee absolute protection, and users should maintain strong account hygiene.

12. Data Retention

We retain personal data for as long as reasonably necessary for service delivery, contractual obligations, legal/regulatory requirements, dispute handling, and security operations. Retention periods vary by data type and jurisdiction.

13. Your Rights

Subject to applicable law, you may request access, correction, deletion, portability, restriction, or objection to certain processing activities. You may also withdraw consent where consent is the legal basis for processing.

14. Children

Our services are not directed to children below the minimum age required by applicable law. If you believe a child has provided personal data, contact us for review and removal.

15. Policy Updates

We may update this Privacy Policy periodically. Material changes will be communicated by updating this page and, where appropriate, through account or email notice.

16. Contact

For privacy requests, contact: support@laabam.ai

Data Controller: Laabam One Business Solutions Private Limited