Refund and Cancellation Policy

1. Scope

This Refund and Cancellation Policy explains how refunds, reversals, and subscription cancellations are handled for paid services on Laabam Platform. It applies together with our Terms and Conditions and applicable law.

2. Payment Channels

Billing may be processed through Razorpay (web), Google Play Billing (Android), and Apple App Store billing (iOS). Transactions initiated through app stores may be governed by respective store refund and cancellation rules in addition to this Policy.

3. Credit Top-Ups and Wallet Balances

Credits or wallet top-ups are generally non-refundable once successfully processed and reflected in your account, except where required by law or in cases of duplicate, unauthorized, or demonstrably erroneous charges.

Promotional credits, bonus credits, or trial balances are non-cash and non-refundable, and may expire per campaign or plan terms.

4. Subscription Cancellation

You can cancel paid subscriptions before the next renewal date. Cancellation prevents future renewals and does not automatically reverse charges for already-started billing periods unless required by law.

5. Refund Eligibility

Refund requests may be considered for:

• Duplicate transactions.
• Technical billing errors causing incorrect charges.
• Unauthorized transactions confirmed by review.
• Service non-delivery due to verified platform-side billing failure.

Refunds are generally not available for:

• Consumed credits, partially used billing periods, or completed usage charges.
• Plan downgrades requested after renewal has started.
• Promotional or bonus credits.
• Violations of Terms, policy abuse, or fraudulent activity.

6. App Store Transactions

For Google Play and Apple App Store purchases, refund and cancellation requests may need to be initiated directly through the relevant store account/support portal. We will provide transaction support data where appropriate, but final decisions may rest with the store platform under their policies.

7. Failed, Pending, or Disputed Transactions

If a payment appears failed but money was debited, contact support with transaction reference details for reconciliation. We may require gateway receipt IDs, timestamps, and account information to investigate and resolve the issue.

8. Refund Processing Timelines

Approved refunds are initiated to the original payment method and may take standard banking or platform partner timelines to reflect. Final settlement time depends on payment rails, issuing bank, and app store processing windows.

9. Chargebacks and Abuse Prevention

If a chargeback is initiated, related account credits or access may be temporarily restricted while the dispute is under review. Fraudulent refund requests or abuse of payment systems may lead to account suspension or termination.

10. Regional and Legal Exceptions

Certain jurisdictions provide mandatory consumer rights that may override parts of this Policy. Where local law grants stronger refund or cancellation rights, those rights will apply to the extent required.

11. Policy Updates

We may update this Policy periodically to reflect legal, operational, or product changes. Updated versions will be posted on this page with the revised date.

12. Contact for Refund Requests

Email: support@laabam.ai

Please include account email, transaction ID, payment channel (Razorpay/Google Play/ Apple App Store), transaction date, amount, and reason for request to speed up review.